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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
491 ratings and 247 comments received in the last 90 days.
08 January 2025
Fantastic as usual, John Ledwold was amazing from the 1st word, explained everything perfectly, no question was too much, Thank you for making my car buying experience an absolute pleasure, I could not be happier with his customer service
06 January 2025
It was a very relaxed atmosphere from start to finish I never felt under pressure during my buying experience.
06 January 2025
excellent sales staff
05 January 2025
Cannot praise the salesman highly enough but VERY dissatisfied with the presentation of the car on collection especially how filthy the back of the wheels were! To say the car was presumably prepared by a professional valetor I could have done better
02 January 2025
Paul Bamford was very helpful and knowledgeable on all aspects of choosing the vehicle. He made choosing and ordering the vehicle very easy.
23 December 2024
Totally satisfied as I normally am at Sandal BMW. I always appreciate the service I receive from John Ledwold the sales executive I always use. He is helpful, courteous and always makes sure I am happy with my experience.
21 December 2024
I have been using main dealers for 25 years and this has been the best experience I've had. I have no doubt I will return to Sandal Wakefield when the time comes
18 December 2024
Great customer er service and experience
16 December 2024
No issues
09 December 2024
BMW is the best ?? cars ??
09 December 2024
We can't speak highly enough of BMWSandal. From walking in and meeting Louis who was so patient and helpful and kept us informed of the progress of our car from production to the delivery which was a excellent. Superb service from Louis & BMWSandal.
06 December 2024
I received efficient professional customer service.
04 December 2024
I've never before had my car covered with a bow on and revealed it was very magical
03 December 2024
Always felt looked after and dealt with promptly and efficiently
03 December 2024
The experience is outstanding from reception staff to coffee bar, and everyone we met is are super friendly and helpful. Special mention to the guy outside who organises the parking in all weathers!
02 December 2024
Sandal BMW are the best I was absolutely happy with my experience of buying my car and I felt incredibly special collecting my car. Walking past the showroom seeing it undercover and a lovely red bow on it. Unveiling it was amazing.
01 December 2024
Overwhelmed with the experience
01 December 2024
Very satisfied overall
27 November 2024
The way the Andover of our new BMW can only describe a superb experience and treatment by the staff and sales personnel
27 November 2024
John is just excellent, I told him my budget, he knows which cars I like, came back with an excellent offer. All ran very smoothly.
26 November 2024
Everything explained well
25 November 2024
Very satisfied, thankyou.
24 November 2024
Very friendly and accomodating
21 November 2024
Great customer service
20 November 2024
Once again treated with great respect, experience was positive especially when picking up the new car, made me feel special.
16 November 2024
Really good engagement from Ryan, Rob and then on handover day Ryan and Robbie walked me through the car nd features showing me what was different from previous car and functions available
11 November 2024
Excellent customer service
10 November 2024
Nice clean place , great customer waiting area polite reception team
09 November 2024
It was all trimmed up with a bow on which was a first for us when collecting a new car
08 November 2024
Very good experience dealing the friendly and helpful staff at Sandal BMW Wakefield. All the team were great, especially Louis, Raj and Stephen.
01 November 2024
It's a very nice environment to in
01 November 2024
Paint protection not applied prior to collecting car.All arranged for a few days later with no trouble
30 October 2024
Purchase and delivery dealt with very promptly
30 October 2024
Sandal BMW made the whole experience special. I was kept up to date with progress regularly by John and Rob was very helpful in organising the finance for my new car and refinance of my existing one Sorting the paperwork out was very efficient.
30 October 2024
Fabulous experience from start to finished! Louis Cosgrave was amazing, I felt so supported through the whole BMW journey, from arriving to look a different vehicle to my actual purchase.
23 October 2024
made the collection feel special including a bunch of flowers and fuel in the car.
15 January 2025
MOT completed on time.
15 January 2025
I got the time of my appointment wrong but Sandal were able to look after me without having to return at the correct time.
15 January 2025
Don't ask if I want a complimentary wash and then fail to actually provide it. I dropped the car at 8am for an oil change and it wasn't ready until 4:30pm. Be a bit more proactive in planning and provide a realistic pick up time.
14 January 2025
Friendly staff checking the car in. They sorted a query re the service pack straight away and without any quibbling. The technician sent a video showing the current state of tyres, brakes, suspension and exhaust. Car was ready fairly quickly.
14 January 2025
Professional.
13 January 2025
Work carried efficiently and at reasonable cost, customer service was good apart from the wait in receiving my keys on completion of the job
13 January 2025
Excellent reception and service staff.
13 January 2025
Disappointed ?? I received a message a surprise is waiting for you at BMW.??????.?? I received nothing don't promise if you can't deliver.??
13 January 2025
Very friendly staff members. Always friendly.
13 January 2025
Sharon organised ever6with the lease company ensuring it was all paid for by them before I bought the car from lease company Sharon kept me informed at all times going the extra mile when needed Every company needs more Sharons
12 January 2025
Had engine management light on when I collected and it has not gone off. Had to bring back and now have no car.
12 January 2025
Problem unresolved, poor communication and unable to rebook with a courtesy car
10 January 2025
A very good service
09 January 2025
I can not see value for money But it needed to be done
09 January 2025
The time given to arrive. The time told how long the service would take. The time it actually took was actually spot on to what I was told it would take.
07 January 2025
Wait too long considering we had a specified time
07 January 2025
Alwags kept informed about issues related to the car and always feel that the job will get done correctly
05 January 2025
I had a while you wait appointment. I did not need to wait too long and the car came back washed. A winter health check was completed. The video of the service was well presented and informative.
05 January 2025
I attended to collect my car and was waiting at a table after seeing reception, when a phone call came through and was asked to collect, then I went through my service with one rep and was waiting for keys and a second rep came to say the same thing
05 January 2025
I sent my bmw 320d for recalls only and they damaged the front bumper of my car. Moreover after the recalls done car is starting but doesn't runs and drive.
05 January 2025
The job was finished well before I needed the car back
04 January 2025
Service was quick and reasonable. Would have been 5* but screen wash was added and charged for but froze when weather went below 0 degrees.
04 January 2025
Other than the fee, the service was top notch.
03 January 2025
I only wanted a simple HV battery check which turned into a lengthy diagnostic process.
02 January 2025
A great all round customer experience.
02 January 2025
Staff were extremely helpful
31 December 2024
Excellent experience all round from sandal BMW staff.
30 December 2024
I got a detailed report on any problems that were apparent or needed attention.
30 December 2024
Great service
29 December 2024
Friendly happy staff that provide there services to a high standard
29 December 2024
Honest and fair pricing for older cars
28 December 2024
Brilliant
28 December 2024
Polite and helpful staff with good experience on pick up.
28 December 2024
N/A
26 December 2024
Car went in for oil and micro filter change but a problem occurred with removing the old filter but they covered all extra work on warranty.
24 December 2024
Efficiency is the key. All communications are good.
24 December 2024
Service and MOT done in quick time.
24 December 2024
Sandal doesn't have water bath to check tyres for punctures
23 December 2024
Very good service, dealt with politely and efficiently.
23 December 2024
All good
22 December 2024
All as expected
22 December 2024
Would have given 5 srar if I'd you had started it at ny appointment time
22 December 2024
Friendly helpful staff
21 December 2024
Always on time
20 December 2024
Comprehensive feedback and impressed the car was valeted
20 December 2024
Went in for a service, service was done at the price quoted and car was ready for collection at the time I asked for
19 December 2024
Pre booked time slot - given length of service to wait. Serviced and sorted quicker that stated and on our way. Really good
19 December 2024
All works completed without fuss.
18 December 2024
Seamless service as always.
18 December 2024
Helpful
18 December 2024
Seamless from start to finish, customer friendly experience.
17 December 2024
The car was ready on time and clean
17 December 2024
All of the staff were great, from Simon who greeted us, to Jake and the reception team.
17 December 2024
Very efficient and friendly service. Good communication and explanation of issues throughout.
16 December 2024
Great service
16 December 2024
Kept to all time promises . Done in 1 day.
16 December 2024
Very pleasant and excellent customer service
16 December 2024
Sandal BMW are my No.1 when I need help or advice.
16 December 2024
Everything went smoothly and everyone was very professional
15 December 2024
Great service overall
15 December 2024
I was given my keys back after a service costing £640 with no explanation at all or Vehicle Health Check report, which I had to chase by e-mail the following day, only to find that one of the tyres was illegal. The valet wasn't great either as usual.
13 December 2024
Same as above
12 December 2024
Very good service.
12 December 2024
Good service received from Sharon
12 December 2024
Staff had excellent knowledge of resetting our phones etc when I'd accidentally deleted the bmw app etc
11 December 2024
Some of the comments for work doing were ridiculous
11 December 2024
No issues at all
11 December 2024
Good job
11 December 2024
My service manager was very helpful and kept me upto date with everything, a seamless experience.
10 December 2024
Completed within time scale, video showed areas of underneath car and tyres and information given
10 December 2024
When you alter settings please return them as you found them
10 December 2024
Friendly team at the front desk who know us. Work carried out and we were kept informed. Good handover of the car at the end of the day
10 December 2024
Customer service was very good, however defects found on the vehicle health check, marked as "Urgent" turned out to be minor on my own inspection, (I'm a retired Mechanic 43yrs). Could have ended up spending almost £2000 for unnecessary work!
09 December 2024
Good customer care and was made to feel welcome.
09 December 2024
Very friendly service in general at Sandal Wakefield
09 December 2024
The staff at BMW were very friendly. While waiting for my car, they answered all queries and questions. The reception staff were brilliant and the service provided was fantastic greeting me every time with a big smile.
09 December 2024
Always thorough
08 December 2024
Helpful staff
08 December 2024
Throughout the entire period my car was with them the staff were helpful and returned my calls each time.
08 December 2024
Excellent customer service from Wakefield
07 December 2024
Great service friendly staff
07 December 2024
Absolutely fabulous from the fabulous front of house Amanda who is always amazing and remembers us as a family, remembers our names, and is so lovely consistently, to the lovely sharon we dealt with for my MOT
06 December 2024
Excellent service and attention to detail..would recommend.
06 December 2024
Sharon was great and very helpful
05 December 2024
Dealership were efficient, courtesy car was excellent and work was completed as expected.
05 December 2024
Every member of staff was friendly and efficient in their roles.
04 December 2024
Fast, efficient and professional
04 December 2024
As always, reception were both friendly and helpful (when ever i drop off my car I've been dressed down in civies, but I am always treated with the upmost respect, that really shows the genuine nature of your staff).
04 December 2024
Very satisfied with the very professional and friendly approach to customer service.
03 December 2024
No Hassle friendly service
03 December 2024
Did what was needed
03 December 2024
Got my car booked in and the re-call fixed quickly.
03 December 2024
Specific requests were met, car was ready on time, staff helpful
02 December 2024
was invited to sit in the cafe area where there was cold and hot drinks which were lovely quality
02 December 2024
No problems and car was ready earlier than expected. Vehicle check verbally reported .The only thing was that I don't get a vehicle check report sent to me.
01 December 2024
Hassle free.
01 December 2024
Wouldn't go anywhere else
28 November 2024
Vehicle service done as requested
28 November 2024
The work was undertaken at the time arranged. My only niggle was that I wasn't told that the work was complete, so I waited a while after the expected 2 hours before I asked what was happening and was told the car was still waiting to be washed.
28 November 2024
No issues at all with any aspect of the service provided
27 November 2024
My car was washed, ready on time. Video recorded was very helpful.
27 November 2024
All to high standard
27 November 2024
Good service
27 November 2024
Satisfied the only problem was no one asked for Any I D on picking up my car or any feedback on any problems I may or may not have. I was just handed my key. I could have been anyone
26 November 2024
Completely satified
26 November 2024
Polite, helpful staff
26 November 2024
Mentioned above, terrible exterior car wash
26 November 2024
No hanging round,car was dealt with quickly.
26 November 2024
Drop off was 10am and collection wasnt until 5pm.
26 November 2024
Courteous staff at reception and in the service department. Sharon Teal was very helpful in assisting me to set up the BMW App on my phone and also explaining the work that was being done as the reason for the recall as well as potential future work
25 November 2024
Smooth as clockwork
25 November 2024
The dealership have been great at trying to resolve issues when they come up and providing me with a suitable courtesy vehicle.
25 November 2024
Great customer experience from Louis Cosgrove who answered all questions and queries to make sure we got the car we wanted
25 November 2024
Very easy to book in, great communication, very friendly people
24 November 2024
This was the usual high standard that I have come to expect.The job was completed on time and I find the vehicle health check invaluable.
24 November 2024
turn round time was excellent,i was back home before the snow arrived
24 November 2024
Amazing service from everyone
24 November 2024
Completely satisfied
24 November 2024
Helpful
24 November 2024
I am always kept informed and treated like a valued customer
22 November 2024
I required a replacement tyre that could not be obtained that day. The vehicle was dropped off at 8am , but not looked at until mid afternoon
22 November 2024
The staff Sharon is nice
20 November 2024
Service rep, Ebony was simply outstanding. She had to battle with the lease company, Arval to get new tyres authorised. Her communication and service to me as the customer was the best I've experienced. Thank you
20 November 2024
Prompt and efficient service
19 November 2024
Nothing major just had some rear brake pads fitted at the time and they didn't update the idrive luckily i checked before I set off otherwise it'd have meant another drive through to rectify
19 November 2024
Communication was good. Only thing I think could be improved is how the vehicle is returned. My last vehicle went to Mercedes for all work and they just cleaned the inside and outside of the vehicle regardless which was a very nice touch.
18 November 2024
Sandal is reliable
18 November 2024
Always dealt with fairly and promptly
18 November 2024
Great staff and very informative and helpful.
18 November 2024
No problems
18 November 2024
Great experience today, thanks to Sharon for her help. Also, Amanda on the front desk was as helpful as ever.
18 November 2024
Quick job and very good. Good comunication
18 November 2024
Everything that needing doing, was done timely and perfectly. I was also compensated for the inconvenience of the recall with a voucher. Thank you
18 November 2024
I felt I mattered to all concerned
18 November 2024
Booked the car in and told a price, when we arrived at the dealership we were then told that the cost was £200 more for essentially an oil and filter change. Not happy.
17 November 2024
When my car returned I found a dent in the drivers side rear door
17 November 2024
Car returned on time, washed and cleaned
16 November 2024
My car was delivered back to me looking smart inside and out.
16 November 2024
I was not satisfied after the oil change as the work was subject to human error resulting in the car losing oil and then picked up back the garage. Excellent service given by James and Andy the service managers to rectify the error.
15 November 2024
I have not had a chance to have a service at bmw
14 November 2024
Always put customers first
14 November 2024
Recall was executed in quoted time
14 November 2024
Easily booked in and work done quickly.
14 November 2024
The car was handed over with new but under-inflated rear tyres at 2.6 bar pressure, the car should have been haded over with 3.1 bar pressure as per manufacturer instructions shown on the inside car door pillar.
14 November 2024
Poor, waited 39 mins to pay for the service .
13 November 2024
Everyone so friendly
12 November 2024
Excellent level of care from arrival to leaving. Sharon, my service advisor, was lovely and very professional. Complimentary wash and vac wasn't the best, no vac carried out, but not really an issue for me, just a little constructive feedback.
12 November 2024
Always bmw sandal did a brilliant job
11 November 2024
They got the recall fixed far sooner than the initial date they offered.
11 November 2024
Top work
11 November 2024
The staff & facilities on offer could not be better. Thank you
11 November 2024
I had to wait longer than expected , but otherwise all good
10 November 2024
Helped me have a short waiting time
10 November 2024
All done correctly, only issue was, no courtesy car for recall work so had to organise alternative transport
09 November 2024
My car came in for the EGR recall, after a week at the garage I get a call saying that the car was safe to drive but the part was unavailable. No idea when it was coming or why I was told a week later that they didnt even have the part in the first
09 November 2024
Done very efficiently, politely and professionally
09 November 2024
Sharon get me in the loop at every stage of the repair
08 November 2024
All done ok
07 November 2024
Very satisfied as usual.
07 November 2024
No problems whatsoever
06 November 2024
Kept informed
06 November 2024
Requested jobs were satisfactorily sorted
06 November 2024
Second to none credits to all your staff
06 November 2024
Work completed to an excellent standard and reasonably priced.
05 November 2024
This occasion was better than previous. Sharon Teal gave me the impression she was on the customers side. Having an older car means the economics of repairs is more challenging. Her manner and efforts to secure a cost effective repair were excellent.
05 November 2024
Efficient, work carried out to a good standard. Really pleased. Thank you
05 November 2024
Car finished in good time.
05 November 2024
Polite, efficient, courteous
04 November 2024
My car was with the Service Dept for 2 weeks waiting for a part required to complete a recall issue. I was expecting it to take only 1 day.
04 November 2024
Long delay to create a service repair date. No courtesy car made available. Delay in ordering parts from BMW. Failure to follow up a chase parts- I had to chase. No update for 7 days. Service repair ok. My car returned poorly cleaned
04 November 2024
Very prompt service with everything explained
04 November 2024
Excellent professional, friendly service. First time using this centre but will be returning
04 November 2024
All items listed for attention were completed quickly and efficiently
04 November 2024
Even stayed behind so that I could pick up my car after I was delayed due to traffic.
04 November 2024
Very good
04 November 2024
Everything went as I wanted,
03 November 2024
Staff were informative.
03 November 2024
All fine
03 November 2024
Very good and friendly service Repair completed within the time indicated and car washed and ready at pick up
03 November 2024
1st class service
03 November 2024
In going rear rattle, it has been in 4+ times, hopefully sorted this time, it has had this rattle since day 1
03 November 2024
The inspection and video were a great idea really professional
03 November 2024
Recall - Good service. Promised a call the next day to arrange dashcam fitting and sat nav upgrade. Only call received was to ask if I would give a favourable review. Again promised a call. Still waiting for a call almost 2 weeks later. Disappointing
03 November 2024
Always good service from Sandal
03 November 2024
Very satisfied.Service video informative.
02 November 2024
Good communication and level of service
02 November 2024
All good
01 November 2024
Amazing service and front of door staff are so lovely and friendly
31 October 2024
Very Satisfied, always been professional.
31 October 2024
they left a heavy metal wheel arch in my boot without warning and struggled to remove it at home ? i now will have to dispose of it at a tip ! plus when i got home the tyre pressure needed ajdusting they could have checked this.
31 October 2024
Happy with the work done
31 October 2024
The lady on the desk said a service rep would contact me with a rough time my car would be ready. I didn't get a call. I would have expected one within the hour. It meant I couldn't plan my day as I didn't know when my car would be ready ??
30 October 2024
Total peace of mind knowing that the vehicle was safe and no hidden extras. Car was dropped off filthy inside and out and was returned very clean.
30 October 2024
all good
30 October 2024
Perfect service
30 October 2024
Service staff always there to answer queries and informing you of what work would be carried out.
30 October 2024
Very communicative
29 October 2024
Jake was excellent
29 October 2024
Service team gave me a quote for the work and carried it bout in a timely, profesional manner.
28 October 2024
Excellent all round service.
28 October 2024
The health check is great, but you sent me a suggested repair bill of £750, some items of which are
26 October 2024
Excellent no problem with anything.
26 October 2024
Always look after us so well at Sandal.
26 October 2024
I checked in on-line the orevious day so everything went smoothly dropping my car off. All then went to plan on the day and I was kept informed along the way. Finishing off with a nice clean car too. All the staff were very friendly and helpful.
26 October 2024
The car felt like a brand new car when it came out of the garage
23 October 2024
The staff where very friendly and helpful
23 October 2024
Fast and efficient
23 October 2024
Good greeting, good communication, all sorted.
21 October 2024
Told what would be done and then sat back in lounge and did some work.
21 October 2024
Excellent service.
11 January 2025
Louis Cosgrave gave excellent advice throughout and was very helpful throughout the process of buying the car.