OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

491 ratings and 247 comments received in the last 90 days.

11 January 2025

Louis Cosgrave gave excellent advice throughout and was very helpful throughout the process of buying the car.

08 January 2025

Fantastic as usual, John Ledwold was amazing from the 1st word, explained everything perfectly, no question was too much, Thank you for making my car buying experience an absolute pleasure, I could not be happier with his customer service

06 January 2025

It was a very relaxed atmosphere from start to finish I never felt under pressure during my buying experience.

06 January 2025

excellent sales staff

05 January 2025

Cannot praise the salesman highly enough but VERY dissatisfied with the presentation of the car on collection especially how filthy the back of the wheels were! To say the car was presumably prepared by a professional valetor I could have done better

02 January 2025

Paul Bamford was very helpful and knowledgeable on all aspects of choosing the vehicle. He made choosing and ordering the vehicle very easy.

23 December 2024

Totally satisfied as I normally am at Sandal BMW. I always appreciate the service I receive from John Ledwold the sales executive I always use. He is helpful, courteous and always makes sure I am happy with my experience.

21 December 2024

I have been using main dealers for 25 years and this has been the best experience I've had. I have no doubt I will return to Sandal Wakefield when the time comes

18 December 2024

Great customer er service and experience

16 December 2024

No issues

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15 January 2025

MOT completed on time.

15 January 2025

I got the time of my appointment wrong but Sandal were able to look after me without having to return at the correct time.

15 January 2025

Don't ask if I want a complimentary wash and then fail to actually provide it. I dropped the car at 8am for an oil change and it wasn't ready until 4:30pm. Be a bit more proactive in planning and provide a realistic pick up time.

14 January 2025

Friendly staff checking the car in. They sorted a query re the service pack straight away and without any quibbling. The technician sent a video showing the current state of tyres, brakes, suspension and exhaust. Car was ready fairly quickly.

14 January 2025

Professional.

13 January 2025

Work carried efficiently and at reasonable cost, customer service was good apart from the wait in receiving my keys on completion of the job

13 January 2025

Excellent reception and service staff.

13 January 2025

Disappointed ?? I received a message a surprise is waiting for you at BMW.??????.?? I received nothing don't promise if you can't deliver.??

13 January 2025

Very friendly staff members. Always friendly.

13 January 2025

Sharon organised ever6with the lease company ensuring it was all paid for by them before I bought the car from lease company Sharon kept me informed at all times going the extra mile when needed Every company needs more Sharons

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