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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
541 ratings and 262 comments received in the last 90 days.
09 December 2024
We can't speak highly enough of BMWSandal. From walking in and meeting Louis who was so patient and helpful and kept us informed of the progress of our car from production to the delivery which was a excellent. Superb service from Louis & BMWSandal.
06 December 2024
I received efficient professional customer service.
04 December 2024
I've never before had my car covered with a bow on and revealed it was very magical
03 December 2024
Always felt looked after and dealt with promptly and efficiently
03 December 2024
The experience is outstanding from reception staff to coffee bar, and everyone we met is are super friendly and helpful. Special mention to the guy outside who organises the parking in all weathers!
02 December 2024
Sandal BMW are the best I was absolutely happy with my experience of buying my car and I felt incredibly special collecting my car. Walking past the showroom seeing it undercover and a lovely red bow on it. Unveiling it was amazing.
01 December 2024
Very satisfied overall
01 December 2024
Overwhelmed with the experience
27 November 2024
The way the Andover of our new BMW can only describe a superb experience and treatment by the staff and sales personnel
27 November 2024
John is just excellent, I told him my budget, he knows which cars I like, came back with an excellent offer. All ran very smoothly.
26 November 2024
Everything explained well
25 November 2024
Very satisfied, thankyou.
24 November 2024
Very friendly and accomodating
21 November 2024
Great customer service
20 November 2024
Once again treated with great respect, experience was positive especially when picking up the new car, made me feel special.
16 November 2024
Really good engagement from Ryan, Rob and then on handover day Ryan and Robbie walked me through the car nd features showing me what was different from previous car and functions available
11 November 2024
Excellent customer service
10 November 2024
Nice clean place , great customer waiting area polite reception team
09 November 2024
It was all trimmed up with a bow on which was a first for us when collecting a new car
08 November 2024
Very good experience dealing the friendly and helpful staff at Sandal BMW Wakefield. All the team were great, especially Louis, Raj and Stephen.
01 November 2024
Paint protection not applied prior to collecting car.All arranged for a few days later with no trouble
01 November 2024
It's a very nice environment to in
30 October 2024
Fabulous experience from start to finished! Louis Cosgrave was amazing, I felt so supported through the whole BMW journey, from arriving to look a different vehicle to my actual purchase.
30 October 2024
Sandal BMW made the whole experience special. I was kept up to date with progress regularly by John and Rob was very helpful in organising the finance for my new car and refinance of my existing one Sorting the paperwork out was very efficient.
30 October 2024
Purchase and delivery dealt with very promptly
23 October 2024
made the collection feel special including a bunch of flowers and fuel in the car.
20 October 2024
Ashley at BMW Wakefield sorted me out with my latest and previous car purchases. His enthusiasm and genuine love of the cars is obvious to see. A pleasure to deal with him.
20 October 2024
Excellent explanation of the cars features. Nothing was too much trouble for Louis.
16 October 2024
good service
15 October 2024
Everything went smooth from start to finish.
03 October 2024
Very pleased with our new car. Earlier delivery than anticipated overall very pleased.
02 October 2024
Great services and hospitality.
02 October 2024
Jack at Sandal provided a first class service. Very happy with all aspects of the deal.
30 September 2024
Easy and straightforward
29 September 2024
You are always treated with respect and understanding. The staff especially Louis Cosgrove are polite, helpful and courteous. What more can you ask?
27 September 2024
Ashley Baldry was very professional personable patient and nothing was too much trouble. Exceptional customer service.
25 September 2024
Ashley keep me update with the whole process from making the actual car till tge delivery of picking it up. Customers service was over and beyond at all time and very understanding.
21 September 2024
This is the 5th BMW I have purchased from Sandal BMW. I return for the excellent, straightforward service provided by the salesman Paul Bamford.
13 December 2024
Same as above
12 December 2024
Very good service.
12 December 2024
Good service received from Sharon
12 December 2024
Staff had excellent knowledge of resetting our phones etc when I'd accidentally deleted the bmw app etc
11 December 2024
My service manager was very helpful and kept me upto date with everything, a seamless experience.
11 December 2024
Some of the comments for work doing were ridiculous
11 December 2024
No issues at all
11 December 2024
Good job
10 December 2024
Customer service was very good, however defects found on the vehicle health check, marked as "Urgent" turned out to be minor on my own inspection, (I'm a retired Mechanic 43yrs). Could have ended up spending almost £2000 for unnecessary work!
10 December 2024
Completed within time scale, video showed areas of underneath car and tyres and information given
10 December 2024
When you alter settings please return them as you found them
10 December 2024
Friendly team at the front desk who know us. Work carried out and we were kept informed. Good handover of the car at the end of the day
09 December 2024
Always thorough
09 December 2024
Very friendly service in general at Sandal Wakefield
09 December 2024
The staff at BMW were very friendly. While waiting for my car, they answered all queries and questions. The reception staff were brilliant and the service provided was fantastic greeting me every time with a big smile.
09 December 2024
Good customer care and was made to feel welcome.
08 December 2024
Excellent customer service from Wakefield
08 December 2024
Throughout the entire period my car was with them the staff were helpful and returned my calls each time.
08 December 2024
Helpful staff
07 December 2024
Absolutely fabulous from the fabulous front of house Amanda who is always amazing and remembers us as a family, remembers our names, and is so lovely consistently, to the lovely sharon we dealt with for my MOT
07 December 2024
Great service friendly staff
06 December 2024
Excellent service and attention to detail..would recommend.
06 December 2024
Sharon was great and very helpful
05 December 2024
Dealership were efficient, courtesy car was excellent and work was completed as expected.
05 December 2024
Every member of staff was friendly and efficient in their roles.
04 December 2024
Fast, efficient and professional
04 December 2024
As always, reception were both friendly and helpful (when ever i drop off my car I've been dressed down in civies, but I am always treated with the upmost respect, that really shows the genuine nature of your staff).
04 December 2024
Very satisfied with the very professional and friendly approach to customer service.
03 December 2024
Specific requests were met, car was ready on time, staff helpful
03 December 2024
Got my car booked in and the re-call fixed quickly.
03 December 2024
No Hassle friendly service
03 December 2024
Did what was needed
02 December 2024
No problems and car was ready earlier than expected. Vehicle check verbally reported .The only thing was that I don't get a vehicle check report sent to me.
02 December 2024
was invited to sit in the cafe area where there was cold and hot drinks which were lovely quality
01 December 2024
Hassle free.
01 December 2024
Wouldn't go anywhere else
28 November 2024
The work was undertaken at the time arranged. My only niggle was that I wasn't told that the work was complete, so I waited a while after the expected 2 hours before I asked what was happening and was told the car was still waiting to be washed.
28 November 2024
No issues at all with any aspect of the service provided
28 November 2024
Vehicle service done as requested
27 November 2024
Satisfied the only problem was no one asked for Any I D on picking up my car or any feedback on any problems I may or may not have. I was just handed my key. I could have been anyone
27 November 2024
Good service
27 November 2024
All to high standard
27 November 2024
My car was washed, ready on time. Video recorded was very helpful.
26 November 2024
Polite, helpful staff
26 November 2024
Courteous staff at reception and in the service department. Sharon Teal was very helpful in assisting me to set up the BMW App on my phone and also explaining the work that was being done as the reason for the recall as well as potential future work
26 November 2024
No hanging round,car was dealt with quickly.
26 November 2024
Drop off was 10am and collection wasnt until 5pm.
26 November 2024
Mentioned above, terrible exterior car wash
26 November 2024
Completely satified
25 November 2024
Great customer experience from Louis Cosgrove who answered all questions and queries to make sure we got the car we wanted
25 November 2024
The dealership have been great at trying to resolve issues when they come up and providing me with a suitable courtesy vehicle.
25 November 2024
Smooth as clockwork
25 November 2024
Very easy to book in, great communication, very friendly people
24 November 2024
Helpful
24 November 2024
Amazing service from everyone
24 November 2024
I am always kept informed and treated like a valued customer
24 November 2024
turn round time was excellent,i was back home before the snow arrived
24 November 2024
This was the usual high standard that I have come to expect.The job was completed on time and I find the vehicle health check invaluable.
24 November 2024
Completely satisfied
22 November 2024
The staff Sharon is nice
22 November 2024
I required a replacement tyre that could not be obtained that day. The vehicle was dropped off at 8am , but not looked at until mid afternoon
20 November 2024
Service rep, Ebony was simply outstanding. She had to battle with the lease company, Arval to get new tyres authorised. Her communication and service to me as the customer was the best I've experienced. Thank you
20 November 2024
Prompt and efficient service
19 November 2024
Communication was good. Only thing I think could be improved is how the vehicle is returned. My last vehicle went to Mercedes for all work and they just cleaned the inside and outside of the vehicle regardless which was a very nice touch.
19 November 2024
Nothing major just had some rear brake pads fitted at the time and they didn't update the idrive luckily i checked before I set off otherwise it'd have meant another drive through to rectify
18 November 2024
Sandal is reliable
18 November 2024
Always dealt with fairly and promptly
18 November 2024
Great staff and very informative and helpful.
18 November 2024
No problems
18 November 2024
Great experience today, thanks to Sharon for her help. Also, Amanda on the front desk was as helpful as ever.
18 November 2024
Quick job and very good. Good comunication
18 November 2024
Everything that needing doing, was done timely and perfectly. I was also compensated for the inconvenience of the recall with a voucher. Thank you
18 November 2024
I felt I mattered to all concerned
18 November 2024
Booked the car in and told a price, when we arrived at the dealership we were then told that the cost was £200 more for essentially an oil and filter change. Not happy.
17 November 2024
Car returned on time, washed and cleaned
17 November 2024
When my car returned I found a dent in the drivers side rear door
16 November 2024
My car was delivered back to me looking smart inside and out.
16 November 2024
I was not satisfied after the oil change as the work was subject to human error resulting in the car losing oil and then picked up back the garage. Excellent service given by James and Andy the service managers to rectify the error.
15 November 2024
I have not had a chance to have a service at bmw
14 November 2024
Recall was executed in quoted time
14 November 2024
The car was handed over with new but under-inflated rear tyres at 2.6 bar pressure, the car should have been haded over with 3.1 bar pressure as per manufacturer instructions shown on the inside car door pillar.
14 November 2024
Poor, waited 39 mins to pay for the service .
14 November 2024
Easily booked in and work done quickly.
14 November 2024
Always put customers first
13 November 2024
Everyone so friendly
12 November 2024
Always bmw sandal did a brilliant job
12 November 2024
Excellent level of care from arrival to leaving. Sharon, my service advisor, was lovely and very professional. Complimentary wash and vac wasn't the best, no vac carried out, but not really an issue for me, just a little constructive feedback.
11 November 2024
The staff & facilities on offer could not be better. Thank you
11 November 2024
Top work
11 November 2024
I had to wait longer than expected , but otherwise all good
11 November 2024
They got the recall fixed far sooner than the initial date they offered.
10 November 2024
Helped me have a short waiting time
10 November 2024
All done correctly, only issue was, no courtesy car for recall work so had to organise alternative transport
09 November 2024
Sharon get me in the loop at every stage of the repair
09 November 2024
Done very efficiently, politely and professionally
09 November 2024
My car came in for the EGR recall, after a week at the garage I get a call saying that the car was safe to drive but the part was unavailable. No idea when it was coming or why I was told a week later that they didnt even have the part in the first
08 November 2024
All done ok
07 November 2024
No problems whatsoever
07 November 2024
Very satisfied as usual.
06 November 2024
Requested jobs were satisfactorily sorted
06 November 2024
Second to none credits to all your staff
06 November 2024
Kept informed
06 November 2024
Work completed to an excellent standard and reasonably priced.
05 November 2024
This occasion was better than previous. Sharon Teal gave me the impression she was on the customers side. Having an older car means the economics of repairs is more challenging. Her manner and efforts to secure a cost effective repair were excellent.
05 November 2024
Car finished in good time.
05 November 2024
Efficient, work carried out to a good standard. Really pleased. Thank you
05 November 2024
Polite, efficient, courteous
04 November 2024
My car was with the Service Dept for 2 weeks waiting for a part required to complete a recall issue. I was expecting it to take only 1 day.
04 November 2024
Excellent professional, friendly service. First time using this centre but will be returning
04 November 2024
Very prompt service with everything explained
04 November 2024
Long delay to create a service repair date. No courtesy car made available. Delay in ordering parts from BMW. Failure to follow up a chase parts- I had to chase. No update for 7 days. Service repair ok. My car returned poorly cleaned
04 November 2024
All items listed for attention were completed quickly and efficiently
04 November 2024
Even stayed behind so that I could pick up my car after I was delayed due to traffic.
04 November 2024
Everything went as I wanted,
04 November 2024
Very good
03 November 2024
All fine
03 November 2024
Staff were informative.
03 November 2024
Always good service from Sandal
03 November 2024
Very satisfied.Service video informative.
03 November 2024
Very good and friendly service Repair completed within the time indicated and car washed and ready at pick up
03 November 2024
In going rear rattle, it has been in 4+ times, hopefully sorted this time, it has had this rattle since day 1
03 November 2024
1st class service
03 November 2024
Recall - Good service. Promised a call the next day to arrange dashcam fitting and sat nav upgrade. Only call received was to ask if I would give a favourable review. Again promised a call. Still waiting for a call almost 2 weeks later. Disappointing
03 November 2024
The inspection and video were a great idea really professional
02 November 2024
Good communication and level of service
02 November 2024
All good
01 November 2024
Amazing service and front of door staff are so lovely and friendly
31 October 2024
Happy with the work done
31 October 2024
Very Satisfied, always been professional.
31 October 2024
The lady on the desk said a service rep would contact me with a rough time my car would be ready. I didn't get a call. I would have expected one within the hour. It meant I couldn't plan my day as I didn't know when my car would be ready ??
31 October 2024
they left a heavy metal wheel arch in my boot without warning and struggled to remove it at home ? i now will have to dispose of it at a tip ! plus when i got home the tyre pressure needed ajdusting they could have checked this.
30 October 2024
all good
30 October 2024
Very communicative
30 October 2024
Perfect service
30 October 2024
Total peace of mind knowing that the vehicle was safe and no hidden extras. Car was dropped off filthy inside and out and was returned very clean.
30 October 2024
Service staff always there to answer queries and informing you of what work would be carried out.
29 October 2024
Jake was excellent
29 October 2024
Service team gave me a quote for the work and carried it bout in a timely, profesional manner.
28 October 2024
Excellent all round service.
28 October 2024
The health check is great, but you sent me a suggested repair bill of £750, some items of which are
26 October 2024
I checked in on-line the orevious day so everything went smoothly dropping my car off. All then went to plan on the day and I was kept informed along the way. Finishing off with a nice clean car too. All the staff were very friendly and helpful.
26 October 2024
The car felt like a brand new car when it came out of the garage
26 October 2024
Always look after us so well at Sandal.
26 October 2024
Excellent no problem with anything.
23 October 2024
Fast and efficient
23 October 2024
The staff where very friendly and helpful
23 October 2024
Good greeting, good communication, all sorted.
21 October 2024
Excellent service.
21 October 2024
Told what would be done and then sat back in lounge and did some work.
20 October 2024
Staff very friendly and welcoming.
20 October 2024
Far too expensive for me, inspection not needed, this falls within the service and mot
19 October 2024
Ok
19 October 2024
Allocated time slot, comfortable waiting area including light refreshments.Car returned on time.
19 October 2024
Car called in for a safety recall. That work was done quickly and efficiently, as ever, but as stated above, the price quoted on the other recommended work was laughable.
19 October 2024
The welcome and whole experience was first class
19 October 2024
Very polite and helpful staff. Very comfortable waiting area.
18 October 2024
Smooth as silk
18 October 2024
Service could not have been better
17 October 2024
Great communication.
17 October 2024
There was a problem with the car it got fixed
16 October 2024
Jordan kept me updated daily with details regarding work/ parts and delivery. He always made sure to update me and the car was ready sooner than expected. I was very pleased with Jordan he's Very polite, Knowledgeable and professional. 10/10
16 October 2024
The agreed work done in time. The reception staff were particularly helpful asking the service team to have Mt car ready for collection in tkme for me attend a meeting.
15 October 2024
I was booked in for MOT and diagnostics at 8am. Unfortunately, there were a few issues with the customer service. I am generally quite laid back, but given the number of issues I had, it's extremely difficult to provide positive feedback.
15 October 2024
Good service just not how long it took to do the work
14 October 2024
All things I was booked in for were completed on the day.
14 October 2024
The team have been amazing. In particular the front desk team and service colleague, Ebony who has been amazing
14 October 2024
Sandal BMW did exactly what they said they would do, on time, and at the quoted price.
13 October 2024
Torry in the service department was excellent. One other point ,The car was washed but not dried off !!
13 October 2024
As I have already have already stated
12 October 2024
The new tyres we installed inside the allotted time window.
12 October 2024
Because it's true!
11 October 2024
Recall work all completed and also a free health check even washed my car
11 October 2024
My car was returned to me with tyre pressure notifications that weren't on at drop off. Given the amount spent on the day for MOT and full service, I would expect to collect it in full road worthy order ....it's the little things that count.
11 October 2024
The recall on my BMW was dealt with professionally and efficiently. I received a phone call before one of the parts was to be replaced just to discuss if I was happy to go ahead with the part getting replaced, I thought that was a nice touch.
09 October 2024
See my comments above. In addition, I was given a reduced price for two replacement car key batteries. Hugely satisfied with my i4 service and customer experience. The technician video is very helpful and reassuring
09 October 2024
Everything went smooth also VHC sent a full report by a video and email whats needs urgent care and green visually ok.
09 October 2024
I had an amazing experience with this company! The customer service was top-notch, and the product exceeded my expectations.
08 October 2024
Took longer to get my car back than expected
08 October 2024
Fab service and MOT but did not clean outside and inside as told that they would
08 October 2024
Amazing
08 October 2024
Everything was in timely manner and the service was great
08 October 2024
Couldnt have been more accomodating
07 October 2024
We were kept informed all the way through the problem with our car Ebony and Sharon were brilliant
06 October 2024
As stated, 5 star service. Very professional and friendly staff. Great facilities while you wait. Even had a complimentary valet. Many thanks
06 October 2024
Kept updated throughout. Warranty repair carried out too. Advised of a potential future issue. Car booked in for a further inspection in November (at Sandal's behest).
06 October 2024
Start to finish pleasing
03 October 2024
Sharon managed to sort everything out that needed to br sorted and bmw took care of the price as it wasn't our fault
03 October 2024
Everything went smoothly whilst the car was being fixed.
03 October 2024
Very satisfied thanks u service department
03 October 2024
Unnecessary delay could have been avoided early on, but technical staff dealt with issue in a professional manner
02 October 2024
Good service however when booking online I don't think that there is any reason why I should be called 3 times to confirm the booking.
02 October 2024
They do a good job
02 October 2024
My problem was resolved completely and to my satisfaction
01 October 2024
The service manager was on the ball and helped me continue to be able to get to work while my car was out of action. Friendly and attentive staff
01 October 2024
excellent service
01 October 2024
Excellent
01 October 2024
Everything dealt with efficiently and timely
01 October 2024
The car was in for a recall on the brakes and was kept well advised by Ebony at the dealership . The wait for parts was longer than I would have liked and the car was not presented as clean as I would expect on collection. Wheels in particular
30 September 2024
Excellent from going to drop car off to collection time .Phone calls to say car ready for collection and car washed off and hoovered inside
30 September 2024
Smooth and streamlined process from start to finish of my service
30 September 2024
Sam who sorted my key refund was very fast and efficent and I didn't feel I needed to keep repeating myself - Thank You.
30 September 2024
??
30 September 2024
Thanks to Jordan could job well done for sorting the MoT
30 September 2024
Work was completed in good time
29 September 2024
Sandal Wakefield were very good in keeping me informed. Very happy with the service
29 September 2024
Always friendly and efficient
29 September 2024
Easy to book - I wasn't kept waiting- car was ready to collect earlier than I thought
29 September 2024
Helpfulness by ebony exceeded all expectations
29 September 2024
I'm fully satisfied with the service they given me
29 September 2024
Usually they send me an email about what jas been done but this time nothing.
28 September 2024
Good advice and service received, however, the centre is non responsive over the email. Requested online receipt multiple times but there was no response.
27 September 2024
Was kept informed throughout the service and staff very efficient.
25 September 2024
No issues
23 September 2024
First class as always
23 September 2024
Please see item 1
23 September 2024
Reception welcoming and friendly Got the health check video through okay When advisor came out after they had finishing the service said there was a problem with her email for the health check and didn't advise were my vehicle was parked
23 September 2024
Great customer service from first call to work completed. Helpful staff and also the vehicle health check video is a very smart idea. Especially for owners of older cars.
22 September 2024
My car was cleaned ready to go . Receptionist were pleasant job done
22 September 2024
?
22 September 2024
From booking on the app to the handover and collection, all seamless and on time.
22 September 2024
Really not good on this occasion. See above
22 September 2024
Carried out work on time and cleaned my car
21 September 2024
The BMW roadside support team responded quickly and identified the fault as front wheel offside speed sensor u/s and made arrangements to have car collected.
09 December 2024
BMW is the best ?? cars ??