- Home
- About Sandal Wakefield
- Sandal Wakefield Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
459 ratings and 235 comments received in the last 90 days.
08 February 2025
Excellent customer service & support
06 February 2025
Get all sorted in time
02 February 2025
The showroom was pristine, with welcoming and knowledgeable staff. From start to finish we had an excellent and pleasant experience.
31 January 2025
Delay in picking up vehicle due to vehicle ID number and scratch on car. Not the fault of Sandal. Promised to sort the scratch so rectified but reason for not 5 stars.
21 January 2025
The sales team and in particular John Ledwold were fantastic.
11 January 2025
Louis Cosgrave gave excellent advice throughout and was very helpful throughout the process of buying the car.
08 January 2025
Fantastic as usual, John Ledwold was amazing from the 1st word, explained everything perfectly, no question was too much, Thank you for making my car buying experience an absolute pleasure, I could not be happier with his customer service
06 January 2025
excellent sales staff
06 January 2025
It was a very relaxed atmosphere from start to finish I never felt under pressure during my buying experience.
05 January 2025
Cannot praise the salesman highly enough but VERY dissatisfied with the presentation of the car on collection especially how filthy the back of the wheels were! To say the car was presumably prepared by a professional valetor I could have done better
02 January 2025
Paul Bamford was very helpful and knowledgeable on all aspects of choosing the vehicle. He made choosing and ordering the vehicle very easy.
23 December 2024
Totally satisfied as I normally am at Sandal BMW. I always appreciate the service I receive from John Ledwold the sales executive I always use. He is helpful, courteous and always makes sure I am happy with my experience.
21 December 2024
I have been using main dealers for 25 years and this has been the best experience I've had. I have no doubt I will return to Sandal Wakefield when the time comes
18 December 2024
Great customer er service and experience
16 December 2024
No issues
09 December 2024
We can't speak highly enough of BMWSandal. From walking in and meeting Louis who was so patient and helpful and kept us informed of the progress of our car from production to the delivery which was a excellent. Superb service from Louis & BMWSandal.
09 December 2024
BMW is the best ?? cars ??
06 December 2024
I received efficient professional customer service.
04 December 2024
I've never before had my car covered with a bow on and revealed it was very magical
03 December 2024
The experience is outstanding from reception staff to coffee bar, and everyone we met is are super friendly and helpful. Special mention to the guy outside who organises the parking in all weathers!
03 December 2024
Always felt looked after and dealt with promptly and efficiently
02 December 2024
Sandal BMW are the best I was absolutely happy with my experience of buying my car and I felt incredibly special collecting my car. Walking past the showroom seeing it undercover and a lovely red bow on it. Unveiling it was amazing.
01 December 2024
Overwhelmed with the experience
01 December 2024
Very satisfied overall
27 November 2024
The way the Andover of our new BMW can only describe a superb experience and treatment by the staff and sales personnel
27 November 2024
John is just excellent, I told him my budget, he knows which cars I like, came back with an excellent offer. All ran very smoothly.
26 November 2024
Everything explained well
25 November 2024
Very satisfied, thankyou.
24 November 2024
Very friendly and accomodating
16 February 2025
See above comments.
13 February 2025
Communication was very good
12 February 2025
Efficient and excellent service.
12 February 2025
Very satisfying
11 February 2025
Nice caring staff on delivery and collecting of the vehicle,
11 February 2025
The service team had a problem with their equipment but kept us informed thuout and we're very quick to sort it
10 February 2025
Sent home without fixing my car. Had to book back in
10 February 2025
After my experience with BMW Hull this was a refreshing change.
09 February 2025
It was good as always..
09 February 2025
Good sales team Jordon very professional
09 February 2025
Seamless experience from start to finish
08 February 2025
as always everything expertly done and on time no problems
08 February 2025
All good
08 February 2025
V streamlined process, checkin & collection. Work finished earlier than expected which was great
08 February 2025
Excellent
08 February 2025
The video of the result of the health check was very informative and highlighted issues I had 0 idea were there, brilliant service
08 February 2025
Good at keeping me up to date with everything. Charlie did a great job.
08 February 2025
Brill
07 February 2025
Little expensive otherwise great. As above.
06 February 2025
No problems
05 February 2025
with this latest set of faults they have been unable to detect the cause of the problems. The car is booked in again next week for its third service call so far in 2025
05 February 2025
The service provider was very helpfull
03 February 2025
Friendly professional staff made check in and out a good experience. Nice to still get a cup of coffee and really helpful mechanics who helped us find a parking space on arrival.
03 February 2025
Excellent service, very personal and always get what feels like a great deal.
03 February 2025
Jordan looked after us superbly
03 February 2025
They kept me updated and Sharon Teal made sure I found my car safely. Sharon was lovely, and gave me all the information I needed.
03 February 2025
All went to plan. No issues.
02 February 2025
The engine light come on in August last year and had diagnosed it myself as the Nox sensor. I feel that a £165 charge for diagnostics and then parts and labour is a bit steep as most dealers waiver the diagnostic charge when they carry out the repai
02 February 2025
Car was under recall for a drivers air bag check. No paperwork received for the check, but Wakefield more bothered about an estimate of potential repairs of £1200 + vat. I had to chase the paperwork the next day! Unprofessional from the service dept.
01 February 2025
It would have been a five star, dut the communication from them to the customer needs to be improved. They need to be giving information more freely about progress/delays.
01 February 2025
My car was finished and waiting outside but had to wait a further 30 min because the valet missed a spot, appreciate that you was it to be perfect and that's great but wasn't worth 30 minutes of my time but appreciate the push for perfection.
01 February 2025
Apparently no time to have a quick check of an issue
01 February 2025
Every thing as planned
01 February 2025
Service/inspection carried out promptly Car always cleaned inside and out when returned, Most staff very attentive and polite, however the young lady who worked on the sunday appeared to be fed up and would prefer me to go away, thus not 5 stars
31 January 2025
Very professional
30 January 2025
I was looked after well and offered seating and drinks
30 January 2025
Everything as expected, everyone exactly on point.
30 January 2025
Very good service
29 January 2025
Car was not cleaned for the second time, excuse given made no sense about a paint chip on the wheel arch, the service agent promised to look into a warranty claim and provide a price for a set of new tyres needless to say he did not call on Monday!
29 January 2025
I find the team courteous and pleasant. Having had my previous car serviced here the experience has been very good.
29 January 2025
The service was efficient it met my needs, and my vehicle was ready at the estimated time.
29 January 2025
I received the c it now text and email saying some work my be needed after I collected the car
29 January 2025
Everything went like clockwork very happy
29 January 2025
Clean, Organised everything explained
28 January 2025
Sandal provide a first class, professional and friendly service
28 January 2025
Quick, reasonable price
28 January 2025
Not satisfied with the price of work carried out did not match online price
28 January 2025
Great welcome and organised
28 January 2025
See above
28 January 2025
Good. The car was cleaned but the side of the footwell was left with muddy marks. Just needed a quick wipe.
28 January 2025
Jordan was excellent in sorting out my horn replacement.
28 January 2025
As above
27 January 2025
My car has a hard wired non BMW dash cam. This was disconnected whilst in your service area. I know this because when I collected the car I noticed that the rear camera was not working. This was because it had been reconnected incorrectly.
27 January 2025
No complaints. All went smoothly
27 January 2025
It was a simple oil service
27 January 2025
I was qiven a car. While my car was serviced
27 January 2025
Let me know every step of the way
27 January 2025
There was a total lack of communication from my Service Advisor (see below) and having arrived to collect my car I was advised that the MOT had not been carried out and I had to wait an additional couple of hours for the test to be completed!
27 January 2025
My visit was to have a recall rectified which I understand was done. The car was cleaned, thank you.
25 January 2025
All went as expected, work done on time
25 January 2025
Great service
25 January 2025
Efficient and friendly
25 January 2025
It was ok
25 January 2025
When I did have to deal with anyone in person, they were personable and professional.
25 January 2025
Lack of communication concerning other works that needed doing.
24 January 2025
Excellent throughout. Very knowledgeable polite staff and ensured the handover was a pleasant experience
24 January 2025
In touch all the way
24 January 2025
Good all round service and friendly staff
23 January 2025
Good service
23 January 2025
When an issue unrelated to my visit arose, Sharon Teal, was excellent in resolving the problem and ensuring that I was able to keep a letter appointment across Wakefield
23 January 2025
Initial experience wasn't great, however, they did take ownership of my issues and resolved. Albeit taking a long time.
22 January 2025
Given use of a courtesy car free of charge and clear report of service
22 January 2025
Car service was fine videos of all the works, no entirely sure screen wash was used and not just water if that's the case £7 seems a bit steep.
21 January 2025
I always receive a very good service at Sandal
21 January 2025
Amazing customer service by the team at Sandal Wakefield
21 January 2025
Everything that needed to be sorted was and the team were very helpful.
21 January 2025
All good and it's always helpful to receive the service video, this time from Keiron.
19 January 2025
A high standard of service was provided
19 January 2025
The salesperson helping me I don't think could have done anymore
17 January 2025
Returned broken car with black cluster
16 January 2025
Even picking the car up was a pleasure. Everything was perfect even to the colour of the inside lights being changed to my preferred colour.
16 January 2025
The staff are very polite and professional.However the dealership has a shortage of trained technicians and is struggling to service customers.
15 January 2025
Satisfied with quality of work but offered no means of transport while without mine over the weekend Still waiting for my invoice and mot two days after collecting my car
15 January 2025
I got the time of my appointment wrong but Sandal were able to look after me without having to return at the correct time.
15 January 2025
MOT completed on time.
15 January 2025
Don't ask if I want a complimentary wash and then fail to actually provide it. I dropped the car at 8am for an oil change and it wasn't ready until 4:30pm. Be a bit more proactive in planning and provide a realistic pick up time.
14 January 2025
Professional.
14 January 2025
Friendly staff checking the car in. They sorted a query re the service pack straight away and without any quibbling. The technician sent a video showing the current state of tyres, brakes, suspension and exhaust. Car was ready fairly quickly.
13 January 2025
Sharon organised ever6with the lease company ensuring it was all paid for by them before I bought the car from lease company Sharon kept me informed at all times going the extra mile when needed Every company needs more Sharons
13 January 2025
Disappointed ?? I received a message a surprise is waiting for you at BMW.??????.?? I received nothing don't promise if you can't deliver.??
13 January 2025
Very friendly staff members. Always friendly.
13 January 2025
Excellent reception and service staff.
13 January 2025
Work carried efficiently and at reasonable cost, customer service was good apart from the wait in receiving my keys on completion of the job
12 January 2025
Problem unresolved, poor communication and unable to rebook with a courtesy car
12 January 2025
Had engine management light on when I collected and it has not gone off. Had to bring back and now have no car.
10 January 2025
A very good service
09 January 2025
The time given to arrive. The time told how long the service would take. The time it actually took was actually spot on to what I was told it would take.
09 January 2025
I can not see value for money But it needed to be done
07 January 2025
Wait too long considering we had a specified time
07 January 2025
Alwags kept informed about issues related to the car and always feel that the job will get done correctly
05 January 2025
The job was finished well before I needed the car back
05 January 2025
I had a while you wait appointment. I did not need to wait too long and the car came back washed. A winter health check was completed. The video of the service was well presented and informative.
05 January 2025
I attended to collect my car and was waiting at a table after seeing reception, when a phone call came through and was asked to collect, then I went through my service with one rep and was waiting for keys and a second rep came to say the same thing
05 January 2025
I sent my bmw 320d for recalls only and they damaged the front bumper of my car. Moreover after the recalls done car is starting but doesn't runs and drive.
04 January 2025
Service was quick and reasonable. Would have been 5* but screen wash was added and charged for but froze when weather went below 0 degrees.
04 January 2025
Other than the fee, the service was top notch.
03 January 2025
I only wanted a simple HV battery check which turned into a lengthy diagnostic process.
02 January 2025
A great all round customer experience.
02 January 2025
Staff were extremely helpful
31 December 2024
Excellent experience all round from sandal BMW staff.
30 December 2024
I got a detailed report on any problems that were apparent or needed attention.
30 December 2024
Great service
29 December 2024
Friendly happy staff that provide there services to a high standard
29 December 2024
Honest and fair pricing for older cars
28 December 2024
Polite and helpful staff with good experience on pick up.
28 December 2024
N/A
28 December 2024
Brilliant
26 December 2024
Car went in for oil and micro filter change but a problem occurred with removing the old filter but they covered all extra work on warranty.
24 December 2024
Sandal doesn't have water bath to check tyres for punctures
24 December 2024
Efficiency is the key. All communications are good.
24 December 2024
Service and MOT done in quick time.
23 December 2024
Very good service, dealt with politely and efficiently.
23 December 2024
All good
22 December 2024
All as expected
22 December 2024
Friendly helpful staff
22 December 2024
Would have given 5 srar if I'd you had started it at ny appointment time
21 December 2024
Always on time
20 December 2024
Comprehensive feedback and impressed the car was valeted
20 December 2024
Went in for a service, service was done at the price quoted and car was ready for collection at the time I asked for
19 December 2024
Pre booked time slot - given length of service to wait. Serviced and sorted quicker that stated and on our way. Really good
19 December 2024
All works completed without fuss.
18 December 2024
Helpful
18 December 2024
Seamless from start to finish, customer friendly experience.
18 December 2024
Seamless service as always.
17 December 2024
The car was ready on time and clean
17 December 2024
All of the staff were great, from Simon who greeted us, to Jake and the reception team.
17 December 2024
Very efficient and friendly service. Good communication and explanation of issues throughout.
16 December 2024
Very pleasant and excellent customer service
16 December 2024
Sandal BMW are my No.1 when I need help or advice.
16 December 2024
Kept to all time promises . Done in 1 day.
16 December 2024
Everything went smoothly and everyone was very professional
16 December 2024
Great service
15 December 2024
Great service overall
15 December 2024
I was given my keys back after a service costing £640 with no explanation at all or Vehicle Health Check report, which I had to chase by e-mail the following day, only to find that one of the tyres was illegal. The valet wasn't great either as usual.
13 December 2024
Same as above
12 December 2024
Staff had excellent knowledge of resetting our phones etc when I'd accidentally deleted the bmw app etc
12 December 2024
Very good service.
12 December 2024
Good service received from Sharon
11 December 2024
My service manager was very helpful and kept me upto date with everything, a seamless experience.
11 December 2024
Some of the comments for work doing were ridiculous
11 December 2024
No issues at all
11 December 2024
Good job
10 December 2024
Customer service was very good, however defects found on the vehicle health check, marked as "Urgent" turned out to be minor on my own inspection, (I'm a retired Mechanic 43yrs). Could have ended up spending almost £2000 for unnecessary work!
10 December 2024
Friendly team at the front desk who know us. Work carried out and we were kept informed. Good handover of the car at the end of the day
10 December 2024
When you alter settings please return them as you found them
10 December 2024
Completed within time scale, video showed areas of underneath car and tyres and information given
09 December 2024
Good customer care and was made to feel welcome.
09 December 2024
The staff at BMW were very friendly. While waiting for my car, they answered all queries and questions. The reception staff were brilliant and the service provided was fantastic greeting me every time with a big smile.
09 December 2024
Very friendly service in general at Sandal Wakefield
09 December 2024
Always thorough
08 December 2024
Throughout the entire period my car was with them the staff were helpful and returned my calls each time.
08 December 2024
Helpful staff
08 December 2024
Excellent customer service from Wakefield
07 December 2024
Absolutely fabulous from the fabulous front of house Amanda who is always amazing and remembers us as a family, remembers our names, and is so lovely consistently, to the lovely sharon we dealt with for my MOT
07 December 2024
Great service friendly staff
06 December 2024
Excellent service and attention to detail..would recommend.
06 December 2024
Sharon was great and very helpful
05 December 2024
Every member of staff was friendly and efficient in their roles.
05 December 2024
Dealership were efficient, courtesy car was excellent and work was completed as expected.
04 December 2024
Very satisfied with the very professional and friendly approach to customer service.
04 December 2024
Fast, efficient and professional
04 December 2024
As always, reception were both friendly and helpful (when ever i drop off my car I've been dressed down in civies, but I am always treated with the upmost respect, that really shows the genuine nature of your staff).
03 December 2024
No Hassle friendly service
03 December 2024
Got my car booked in and the re-call fixed quickly.
03 December 2024
Did what was needed
03 December 2024
Specific requests were met, car was ready on time, staff helpful
02 December 2024
No problems and car was ready earlier than expected. Vehicle check verbally reported .The only thing was that I don't get a vehicle check report sent to me.
02 December 2024
was invited to sit in the cafe area where there was cold and hot drinks which were lovely quality
01 December 2024
Wouldn't go anywhere else
01 December 2024
Hassle free.
28 November 2024
The work was undertaken at the time arranged. My only niggle was that I wasn't told that the work was complete, so I waited a while after the expected 2 hours before I asked what was happening and was told the car was still waiting to be washed.
28 November 2024
Vehicle service done as requested
28 November 2024
No issues at all with any aspect of the service provided
27 November 2024
Good service
27 November 2024
Satisfied the only problem was no one asked for Any I D on picking up my car or any feedback on any problems I may or may not have. I was just handed my key. I could have been anyone
27 November 2024
All to high standard
27 November 2024
My car was washed, ready on time. Video recorded was very helpful.
26 November 2024
Polite, helpful staff
26 November 2024
Drop off was 10am and collection wasnt until 5pm.
26 November 2024
Mentioned above, terrible exterior car wash
26 November 2024
Completely satified
26 November 2024
No hanging round,car was dealt with quickly.
26 November 2024
Courteous staff at reception and in the service department. Sharon Teal was very helpful in assisting me to set up the BMW App on my phone and also explaining the work that was being done as the reason for the recall as well as potential future work
25 November 2024
Very easy to book in, great communication, very friendly people
25 November 2024
Smooth as clockwork
25 November 2024
The dealership have been great at trying to resolve issues when they come up and providing me with a suitable courtesy vehicle.
25 November 2024
Great customer experience from Louis Cosgrove who answered all questions and queries to make sure we got the car we wanted
24 November 2024
Completely satisfied
24 November 2024
I am always kept informed and treated like a valued customer
24 November 2024
Amazing service from everyone
24 November 2024
Helpful
24 November 2024
This was the usual high standard that I have come to expect.The job was completed on time and I find the vehicle health check invaluable.
24 November 2024
turn round time was excellent,i was back home before the snow arrived
22 November 2024
I required a replacement tyre that could not be obtained that day. The vehicle was dropped off at 8am , but not looked at until mid afternoon
22 November 2024
The staff Sharon is nice
15 February 2025
I am very happy with my recent dealings with Sandal Wakefield. They make the process easy and enjoyable.