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Would have given 5 stars but the complimentary car wash was a little poor.
Completely satisfied with the service, MOT and advice given about tyres. The car wash and interior cleaning is always appreciated.
No problem with the service I received from them last time
Following the service all of the settings in the vehicle had been set to default and my setting not restored.
The reception was fine so was the time it took and all those I had to deal with was fine.
From the initial phone call booking the car in, through to its collection, the experience was first class. Many thanks to everyone concerned.
Pleasant environment and timely service
Excellent service however I was told the car had been cleaned inside and out. The outside was great but the inside only had a token gesture applied to it.
From when I first booked the vehicle in the Service was excellent, everything was explained to me and I was looked after when I arrived at the Dealership the Service Advisor Adam was very helpful and explained the work they had carried out to me
Committed to getting the outcome done quickly and efficiently
Would have been completely satisfied but lack of temp replacement car meant I had to make alternative transport arrangements.
Great customer service and listened and acted on my requests
Really good service, I was 20 minutes late dropping my car off, nothing was said and I still got my car back on the agreed time, not twenty minutes late.
Recall was booked and car fixed within a quick time frame
Beautiful centre , amazing staff , and nice friendly atmosphere
Top service from bmw sandal and Tom always a pleasure to deal with them no complaints However would be nice to put me in a slightly better loan vehicle considering I own a bmw m3
Car was serviced ok but to long wait
The service rep (Tony) was fantastic. In comparison to London Heathrow service centre, the professionalism and the customer care there was slightly below par. - The complimentary car wash was unsatisfactory - I was offered a complimentary gift that
Good service and attentive staff who were helpful
All the work was carried out on time and to standard
Great service good communication with one point of contact, just too too long to resolve.
everything we wanted and asked for was carried out to a very high standard
Nothing negative to say
The car was booked in for a service, repair a mirror and the tracker unit checking following recent problems. Apparently 8 hours was not enough time to do all the work so it has to come back again
I asked to fit non run flats but was told you can't. I'm a member of several forums, all of which recommend changing to non rft.
It's just the price that impacted this score.
Prompt and courteous service
Dealt with recall problem at a time suitable to me. Quick and easy drop off and collection
It was easy to book a service at a convenient time to me. It was ready to collect when promised, they had completed everything required, it was clearly explained to me what they had done, answered my questions and it was slightly cheaper than quoted.
Good service. Reasonable prices for a dealership. Equipped customer waiting area. Able to book through the Connected app
Always expect the Vehicle status reset & has been in the past. Had new rear brake pads fitted, it wasn't reset. - Disapointed. I asked if the new tyre that was required for the rear could be put on the front & was told it would be. It wasn't.
Service on the car was fine. Disappointed in having to leave a £20 note as deposit on the fuel, especially after the damage that Sandal BMW caused to my car during the previous visit. This doesn't happen at other garages...
Good caring people - interested in you as a person not just as a
Fast, efficient and polite
When car 1st booked in on arrival was told would need to rebook as needed more time for the job in hand. Inconvenient!! However on 2nd time all went very efficiently.
Sander motors wakefield are always customer friendly and professional
Good service, no drama
Even though my car advised service was due, after about an hour of waiting I was advised that the service wasn't due only a brake oil change who was carried. I now have to book the car in again for the service another time consuming trip.
Very helpful staff
Overall I was extremely satisfied with the service I received however when I received the car there was a defect with the drivers door wing mirror.
Great service, friendly people. The only thing that let it down was a black mechanic's handprint on one of my rear cream leather seats.
Happy with work carried out
Steve Strutt is professional, knowledgable and kind. Always a pleasure when dealing with service matters
As Sandal's marketing team state "Privately owned putting the customer first". Sandal BMW Wakefield are first class, why would i travel from York to Wakefield, because they are not part of major motor group. Long may this continue.
9.30 appointment made. At 11am I had to ask when tyre change would be done as I had another appointment. Was advised there is a 2 hour window for the work. Would have preferred to know that when booking.
Picked me up and to collect car, all staff nice and friendly. Felt personal
Excellent service as always from Tom
The only problem I had was that my car was washed before I took it back which I normally appreciate but on this occasion the car hadn't been dried/polished properly so looked worse that before it was washed.
I had requested to change the default settings of various modes on my vehicle but not a single one was able to be adjusted. I think BMW ought to build more flexibility into the Service Settings so that vehicles can be tailored to owner requirements
Sandal have proved to be very customer focused, a characteristic which in reality is sadly missing in much of the auto trade.
Nice welcoming, friendly and speedy service.
Feedback taken by the team and actions always seen
Car cams back looking brand new
Efficient and polite
Service superb as normal with my car valeted inside and outside and price wise was a lot more value for money than Sytners of Sheffield.
Prompt and explained and courteous
Great service as always
Very detailed review of service. Extra care and recommendations of vehicle services and point to look out for.
Always do a great job with my car whatever is required
For the same reasons as stated above
The service was done quickly with no fuss. I rang up on the Fri and was booked in for the following Mon after work for 2hr waiting appointment .
I was very satisfied!
Wheel insurance product sold is not adequate enough. They refer you too a third party and can't do the job required. The BMW job isn't any good on the wheel refurb either.
I was able to hire a courtesy car for the day at a minimal cost which is vital when you only have one car. I was dealt with very efficiently by the technician.
After the service the car drives better
The car was collected from our home for the service. The staff are always very helpful, knowledgable and pleasant.
I don't like the current system used to book vehicles in as you don't deal with the service department at Wakefield directly. The last two times I have been in, the wrong work is planned and courtesy card have not been available as promised.
As above ,had bmw cars for thirty years this will be the last
They wanted me to to take a loan car and leave my car. They lied and said the service takes 3 to 3.5 hours, it's 40 minute to drive from my home so I would rather have waited. However, I had to take the loan car and they charged me £18 for loan car
my statement set out above
BMW sales assistant was ok. Vehicle required a new windscreen (cost nearly £1500) but vehicle returned unwashed, despite being assured it would be washed. Reason given, they didn't want to wet a car with a new windscreen but even the inside was dirty
Good feed back / hand over,car ready on time and running well after service.
customer care and attention to all customers big or small and an overall feeling of trust and genuine customer consideration
Hit has taken 4 attempts to fix the water leak in the boot
Ease of booking by phone sand satisfied with arrangements to collect and return car
Full explanation of what needs to be completed and the expected completion time.
Solved my issue
Staff friendly and helpful
Work appears to have been carried out in accordance with that requested at the price quoted for first service & alignment check. Warranty work also completed however there is evidence of damage having been caused to the rear valance of my car.
Fantastic customer service. Always happy to help
nothing to much trouble what ever service you require
Everything that needed doing was done with ease and completed when it needed to be.
Service took only 2 hrs and was ready on time. Car was cleaned ,even though it was a dreadful day weather wise .Cost was what I expected.
No problems at all
Excellent service though a bit pricey.
Cannot fault the Service Rep as he was fine. Cost me less than quoted for the service.
Simple and quick service, I park and leave the keys and then a phone call later (with ample time for me to get to the garage) to let me know it's ready to pick up.
I had an opportunity to discuss the work required and to discuss options for additional work.
I bought my BMW new from Sandal BMW and I have always had complete satisfaction from the whole team there.
Initial contact good: booking in. Collecting car: long wait, member if staff was clearly in a hurry, essentially, here's the card machine, your car is out the front. No goodbye, have a nice day or anything, felt I was in a cheap discount store! Poor!
The service reception were extremely polite and very helpful.
all of the above poor communication no checks before giving the car back not what i would expect from bmw nor for a car i paid so much money for
Very efficient and polite staff, clean and comfortable waiting area.
All the staff at BMW Sandal were a pleasure to deal with. Stuart Ryman was very helpful and the team worked hard to keep the car clean in the pouring rain which was above and beyond given the British weather!
Sandal Wakefield supported me through the whole process
As mentioned above, from Sales, to Service to reception and even the free coffee isn't too bad to say it is free. A great, relaxed environment
Very pleasant environment and professional approach
Had excellent service now twice from the same dealership and sales team.
Staff all really good.
This is my 3rd BMW from Sandal. I wouldn't keep coming back if I wasn't completely satisfied.
Again the experience was faultless, no complaints here. Everyone couldn't have been more helpful
Staff were very informative and helpful. I received the car early and kept me informed of the progress.
As stated above 6th BMW and Sandal have always looked after me.
Sales experience was first class. However some technical issues around tow bar wiring were not handled any better by service than the same issues back in 2011.
Fantastic dealer with excellent staff
Stuart Ryman and Ben Thompson were totally top class especially Stuart whome I have done business with on a number of occasions Friendly , knowledgeable, straight and honest. Great manner
Matt was very helpful and knowledgable about the product and really helped us in picking the perfect car. Couldn't have asked for better service!
John Ledwold always goes over and above with both mine and my husband's enquiries and purchases over the years. Great service!!!!