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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
277 ratings and 166 comments received in the last 90 days.
19 September 2025
Extremely friendly,Professional and honest
19 September 2025
This is my 4th time using Sandal BMW. At the Wakefield branch Jack was very great from start to end and got me a very good deal. Exceptional customer service.
16 September 2025
Couldn't fault anything done
16 September 2025
I compare this to the many, many car distributors I have dealt with over the past years.
16 September 2025
All went well and was updated through to collection
16 September 2025
The delivery included a further meeting with the finance manager followed by a tutorial in the car oh set me up with the basics and answered all the questions I had lined up. She was excellent and very patient.
15 September 2025
Very professional and a fantastic handover
12 September 2025
Very professional and trouble free experience
10 September 2025
Made to feel very welcome, very personalised and all staff were very kind and friendly.
09 September 2025
Nothing is too much trouble and everyone was very helpful.
09 September 2025
Ashley is always very helpful and clear in helping us decide on the model and options that we may like. We appreciate the regular updates on our order and the help with any questions on the collection of our car
09 September 2025
Made me and my wife feel very special. Always greeted with a smile and warm welcome. Couldn't have asjed for more. A big thankyou to Jack, Charlotte and Amanda (receptionist)
08 September 2025
Really smooth bar forgetting the gap insurance but this was quickly resolved so no issues at all.
07 September 2025
Just very easy to deal with, from going into reception to collecting my new car.
04 September 2025
Very satisfied with all the staff from start to finish . Nothing was too much trouble for Ashley . I would like to thank everyone involved at BMW for the the tickets for the golf and base ball caps has promised .
27 August 2025
Cannot fault the attention to detail and concern that the vehicle would suit my needs.
24 August 2025
The purchase went smoothly On handover I was shown all the bits I needed to know
15 August 2025
Once again, Jack was amazing staying in touch regularly to keep me updated on the delivery date.
08 August 2025
No problems
26 July 2025
Excellent service from start to finish from John Ledwold at Sandal BMW Wakefield. Made the buying experience very comfortable and enjoyable. Would highly recommend him for any future purchases.
20 July 2025
incredible service received from Ikhlas Imtiaz, made the process from start to finish seamless.
04 July 2025
No pressure just friendly support throughout the process.
04 July 2025
Ashley and Charlotte were very helpful taking us through all the changes since our last BMW 4 years ago
04 July 2025
As above
01 July 2025
This is the 5th car I have bought from Sandal Wakefield, and each and every time the customer service has been excellent, from sales through to delivery.
01 July 2025
Again service was excellent.
21 September 2025
Service video useful. Car taken with vehicle. Good feedback by email.
20 September 2025
Friendly, polite, excellent service
19 September 2025
Very good but expensive
19 September 2025
A professional service from start to finish.
19 September 2025
Great customer service and updates.
18 September 2025
As above
16 September 2025
Happy with everything
16 September 2025
As above
15 September 2025
.
15 September 2025
Great service
15 September 2025
Very satisfied as expected from a bmw main dealership.
15 September 2025
Kept me informed of the issues that became apparent.
14 September 2025
Great all round service
14 September 2025
as above rectified the problem the vehicle came to the workshop for
14 September 2025
Very professional and courteous
12 September 2025
Easy to deal with, polite and communicate well throughout the appointment.
12 September 2025
The pickup and delivery of the car for its annual maintenance saved me a whole day of my time. Also I cannot fault either the work carried out or the service from the delivery driver.
12 September 2025
As alway perfect service from start to finish . Letting me no every stage of my cars process. Would never take my car anywhere else . The trust I have within sandal is paramount always professional and trustworthy
11 September 2025
Dropped off Night before and vehicle was ready for collection as promised
11 September 2025
See above.
10 September 2025
My car servicing and MOT checks were performed satisfactorily.
10 September 2025
Trouble free as always with BMW
09 September 2025
Everything asked for was done
09 September 2025
Everything was explained and it was all undertaken in a very professional manner.
08 September 2025
As above
08 September 2025
Great service
08 September 2025
Excellent customer service and well looked after!!
08 September 2025
Well looked after by the staff
06 September 2025
Very good
06 September 2025
Great customer service
04 September 2025
Because ur a the best service everybody's always goes out ov there way o be kind unfortunately people forget how to be kind. And great full thanks
04 September 2025
Was a vehicle recall , the whole experience from start to finish was flawless ..
04 September 2025
Helpful and speedy.
03 September 2025
The video showed what needed doing and reassured me about my car. The work needed was clearly explained and detailed so I knew what and why.
03 September 2025
They tried to keep me on the progress when asked.
02 September 2025
No problems.
01 September 2025
Everything was completed as per request
31 August 2025
Because I had a cost for some work then told the price was wrong and didn't include labour. You didn't care, basically told 'tough s*#t the price was wrong now it's £300 more expensive'.
30 August 2025
Very efficient, friendly and kept to time
29 August 2025
Service is always superb.
28 August 2025
Wasn't waiting too long, like the video of work being done, again friendly & knowledgable staff to hand, comfortable & well stocked refreshments area
28 August 2025
Great service
27 August 2025
Everything explained thoroughly with speedy service.
27 August 2025
Required more information on what was going on
26 August 2025
had to drop the car off earlier , not as problem , completed on time , very happy
23 August 2025
No problems. Everything went as planned.
23 August 2025
Communication initially was poor with no call back from a few calls, it did get better though
23 August 2025
I bought my car 13 years ago from Sandal, and considered changing it for newer Bmw. However, it's been running really well as it's been serviced by Sandal, and to me still drives like a new car. Therefore, will keep coming back to sandal for servicin
22 August 2025
Very helpful
20 August 2025
The car came in on a recall but I was surprised for the entire car to be given a check over which picked up on damage to one of the tyres that we were unaware of. I liked the video we were sent of the inspection
19 August 2025
Communication poor - originally required for a day then went to 2 but that was only communicated at 4pm to me. Still no copy of the MOT Certificate or invoice 4 days later, so have had to chase. Far from the usual BMW experience.
18 August 2025
Great service
18 August 2025
Reception staff and service were very attentive.
18 August 2025
Really happy with my experience but as mentioned above I'd say that as someone who very rarely visits a dealership and this being my first time at Sandal. It would have been nice for the service advisor to go through all the work carried out
18 August 2025
MOT was done within timescale given and got feedback during work.
18 August 2025
They do exactly as I asked for
17 August 2025
Jack never pressured us in anyway very easy to deal with
17 August 2025
Down to the professionalism of the team at sandal bmw
16 August 2025
Great experience friendly and helpful staff from call to collect
15 August 2025
happy with the end result
14 August 2025
Slight discrepancy,on time slot.
14 August 2025
Car was booked in for 8 am sorted straightaway. Very nice waiting area. Helpful friendly staff.
11 August 2025
I had a terrible experience the 1st time my car was taken into yourselves after breaking down at the end of April this year and unfortunately I broke down again with the same fault I took my vehicle back to you to see if the service wax any better no
11 August 2025
My car is 11 year old but treat like I'd just bought it
11 August 2025
Nothing was too much trouble
11 August 2025
Despite being told someone would call me back TWICE. No one did. This happens far too often with myself, my wife and my daughter, who both drive BMWs
11 August 2025
As above & when arrived in car park there was a man asking if had an appointment & advising where to go.
10 August 2025
Very satisfied
10 August 2025
Job done .Kate went out of her way to get my car in tip top condition along with her colleagues
09 August 2025
The service was excellent
06 August 2025
did not receipt full receipt just card receipt was to be emailed but not received. would be good for records....
05 August 2025
Kept me updated, finished before time since I was in a hurry, washed and vacuumed the car as courtesy, nice and comfortable waiting area with good quality hot drinks available
04 August 2025
Listened to concerns and issues around identified problems with vehicle. Made every effort to rectify said problems and dealt with the matter promptly.
03 August 2025
I was kept informed throughout
02 August 2025
As above.
02 August 2025
Good service
02 August 2025
Great staff
02 August 2025
As above
30 July 2025
very professional
29 July 2025
excellent service team
29 July 2025
The reason for the lower score was due to the time taken for the repair and the lack of customer communication during this time. A weekly update would help. Also, the bmw app shows when working is actually being done on the vehicle.
29 July 2025
Always very helpful
28 July 2025
Just a very good service, always find to be honest
27 July 2025
Quoted me a price. It came in just below. They did everything they said they would do and were prompt and efficient.
27 July 2025
Very satisfied
26 July 2025
Quick and efficient
26 July 2025
Took my car away without any mention there was any extra to pay. I was phoned much later when at home, to be told I had to pay an extra £137 for the service.
26 July 2025
Car was even cleaned !
25 July 2025
The purchase of my new car was straightforward and trouble free.I would like to thank Ikhlas for all his help and the time he took to assist me in the procedures.
24 July 2025
As usual very professional
23 July 2025
Very good experience, the only problem was that the auto handbrake had been turned off for the work and I was unaware of this when I returned home. As a consequence I nearly rolled back into the house when I turned the engine off and tried to get out
21 July 2025
Fabulous speedy service
20 July 2025
Satisfied
20 July 2025
Nothing wrong with the service, just the diabolical price!!!! Sorry wont be getting another BMW
19 July 2025
Great customer service , helpful friendly staff good product knowledge and great advice given
18 July 2025
I asked for guard X to be re-applied but it doesn't appear that it was.
17 July 2025
Had no problems with service, but had to remind the bmw assistant "what they had said about the seat leather issue". Not heard anything back of yet?
17 July 2025
I was unhappy when I came into Sandal Wakefield and happy when I left. The service guy made time to explain the situation to me, including some technical details. I then realised that there wasn't a problem in the first place.
16 July 2025
See above
16 July 2025
Good experience on recall work
15 July 2025
Above my expectations and better than previous similar visits (to other manufacturers)
15 July 2025
I can only repeat the last answer.
15 July 2025
Requested to keep vehicle overnight to complete tyre replaces & for parts for gear shift. When arrived to collect gear shift not replaced
15 July 2025
The problem was fixed.
15 July 2025
Very professional
13 July 2025
My MOT was done at short notice and though the car was in all day i was happy it was getting done so quickly.
12 July 2025
Good service carried out efficiently. Friendly staff
12 July 2025
There was too much focus on getting me signed up to the app (I was already signed up) you've now created me an extra profile, which is the main profile so I now have to choose every time I turn the car on, you also didn't wash the car
12 July 2025
They did what they said they would do and charged the quoted price. It took a little more than two hours but that's ok.
11 July 2025
Very satisfied with overall job
09 July 2025
As my daughter has special medical needs and having a car is essential to her care, and I hoped for a quick fix. I've been told that the part needed to be ordered (which I was expected) but still, i took much longer to get my car back.
09 July 2025
The staff was very good with me very polite quality
09 July 2025
They put the new tyres on exactly as agreed within the time and the car was washed and vacuumed before being returned. There was no marks on the wheels the tyres had been changed on. They did a complimentary health check and sent me a video.
09 July 2025
Overall Sandal never let you down. Very informative and helpful setting up the app' on my phone.
09 July 2025
Service is good but on the expensive side
09 July 2025
Overall a very straight forward process through dropping the car off and being informed it was ready for collection.
07 July 2025
Everything was done properly within the time frame
07 July 2025
Good staff Work on budget
07 July 2025
Everything went to plan.
07 July 2025
Same as above
06 July 2025
Would be a 5 if wasn't so expensive can't fault the service, people and communication.
06 July 2025
Car was washed except the roof. Seats moved and not put back. Also seat settings deleted. Asked for rear wiper to be looked at under warranty at the same time, but fault still there.
06 July 2025
Always good customer service
04 July 2025
As always the information fed back was very efficient and professional.
04 July 2025
Kept up to date throughout
04 July 2025
Confidence in them
04 July 2025
Same as above
03 July 2025
As above
02 July 2025
The experience was so super straight forward. The receptionist was lovely and Sharron my advisor representative was great.
02 July 2025
Had to fill in info at reception having already checked in. No one called to say car was ready, I called 3 times and was finally told at 17.40 it was ready which was too late to collect so they kept the car until lunch the next day - still no call
02 July 2025
Great service
02 July 2025
Excellent communications and service
01 July 2025
Completely satisfied
01 July 2025
Didn't do what they were suppose to do in the time frame given.
01 July 2025
All as planned
01 July 2025
A friendly service
30 June 2025
A slight issue came to light, but it was dealt with swiftly and professionally. Many thanks to Adam.
30 June 2025
Very satisfied, the price ??
30 June 2025
Excellent job done
21 September 2025
Everything explained as required. Friendly and helpful.